Privacy Policy | Tritek Digital Library (TDL)

Tritek Consulting Limited – Privacy Policy

Last Updated: 11/11/2025

1. Introduction

Tritek Consulting Limited (“we,” “us,” “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website https://triteklibrary.co.uk/, use our Learning Management System (LMS), purchase our courses, or interact with our services (including our Tidio chatbot).

Please read this policy carefully. By using our services, you acknowledge that you have read and understood this Privacy Policy. This policy is separate from, and should be read in conjunction with, our main Terms and Conditions.

2. Who is the Data Controller?

For the purpose of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is:

Company Name: Tritek Consulting Limited
Company Number: 10813619
Registered Address: Wenta Business Centre, Electric Avenue, Enfield, England, EN3 7XU
Data Protection Contact: For any questions about this policy or to exercise your rights, please email us at info@tritekconsulting.co.uk or write to us at our registered address.

3. What Personal Data Do We Collect?

We may collect and process the following categories of personal data about you:

Identity Data: Your full name, username, or similar identifier.
Contact Data: Your email address, telephone numbers, and billing/postal address.
Financial Data: Payment card details and bank account information. (Note: This is typically processed directly by our third-party payment providers like Klarna and Clearpay. We do not store your full card details).
Transaction Data: Details about payments to and from you and details of the courses and services you have purchased.
Chatbot & Support Data: Records of your conversations with our Tidio chatbot, email, or WhatsApp support, which may include your questions, contact details, and any other information you provide.
Profile Data: Your username and password for our LMS, your progress on courses, project work, assignments, feedback, and notes from instructors or mentors.
Usage Data: Information about how you use our website, LMS, and services, including which courses you view, time spent on pages, and platform interaction.
Technical Data: Your Internet Protocol (IP) address, browser type and version, time zone setting, operating system, and platform.
Marketing & Communications Data: Your preferences for receiving marketing from us and your communication preferences.
Image & Video Data: Your photograph or video recording only if you provide us with explicit, separate consent for it to be used for marketing or social media.

4. How and Why We Use Your Personal Data (Lawful Basis)

We will only use your personal data when the law allows us to. We have set out below the ways we use your data and the legal basis we rely on.

Purpose / Activity	Type of Data	Lawful Basis for Processing
To register you as a new student.	Identity, Contact	Performance of a contract
To provide our services to you (e.g., grant access to the LMS, Basecamp, WhatsApp groups, and mentoring).	Identity, Contact, Profile, Usage	Performance of a contract
To process your payments for courses.	Identity, Contact, Financial, Transaction	Performance of a contract
To provide customer support and answer your queries (via Tidio, email, or WhatsApp).	Identity, Contact, Chatbot, Transaction	Performance of a contract (if you are a student) or Legitimate Interest (to answer pre-sale queries)
To manage our relationship with you (e.g., send service updates, feedback requests).	Identity, Contact, Profile, Marketing	Performance of a contract and Legitimate Interest (to improve our service)
To improve our website, LMS, and services.	Technical, Usage	Legitimate Interest (to ensure our platform is secure and effective)
To send you marketing information about new courses or offers (e.g., newsletters).	Identity, Contact, Marketing	Explicit Consent (or Legitimate Interest – ‘soft opt-in’ – if you are an existing customer, but you must always be able to opt out)
To use your photo, video, or testimonial for social media or marketing.	Image & Video Data	Explicit Consent (This consent is separate and will not be bundled with T&Cs)
To comply with a legal or regulatory obligation.	All relevant categories	Legal Obligation (e.g., for tax and financial records)

5. Who We Share Your Personal Data With

We will not sell your personal data. However, we may have to share your data with trusted third parties to provide our services to you:

Instructors and Mentors: To provide training, mentoring, and project feedback.
Service Providers (Data Processors): Companies that provide our core platform and business services, including:
- Project Management: Basecamp
- Communication: WhatsApp (Meta)
- Customer Support Chatbot: Tidio
- Payment Processors: Klarna, Clearpay, Stripe
- IT & System Admin: Microsoft 365
Professional Advisers: Our lawyers, bankers, auditors, and insurers.
Regulators: HM Revenue & Customs (HMRC), the Information Commissioner’s Office (ICO), and other authorities who require reporting.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

6. International Data Transfers

Some of our third-party providers (such as Tidio, Basecamp, or WhatsApp) may be based outside the UK or European Economic Area (EEA).

When we transfer your personal data out of the UK/EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is in place:

The transfer is to a country that has been deemed to provide an adequate level of protection by the UK.
We use specific contracts approved by the UK which give personal data the same protection it has in the UK (known as Standard Contractual Clauses or an International Data Transfer Agreement).

Please contact us if you want further information on the specific mechanisms used by us when transferring your personal data.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Access to your personal data is limited to those employees, instructors, and third parties who have a business need to know.

8. Data Retention (How Long We Keep Your Data)

We will only retain your personal data for as long as is reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

By law, we must keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes.
Your LMS profile and project data may be kept for the duration of your program and a further 24 months to allow you to access your records and for us to provide references.

9. Your Data Protection Rights

Under UK data protection law, you have the following rights:

Right to be Informed: To be told how we use your data (which is the purpose of this policy).
Right of Access: To request a copy of the personal data we hold about you.
Right to Rectification: To request that we correct any inaccurate personal data.
Right to Erasure (Right to be Forgotten): To request that we delete your personal data (under certain conditions).
Right to Restrict Processing: To request that we limit the use of your personal data.
Right to Data Portability: To request that we transfer your data to you or another service in a structured, machine-readable format.
Right to Object: To object to us processing your data (e.g., for direct marketing).
Rights related to Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing.

To exercise any of these rights, please contact us at info@tritekconsulting.co.uk.

10. Cookies and Tracking Technologies

Our website, LMS, and Tidio chatbot use cookies and similar technologies to distinguish you from other users. This helps us provide you with a good experience and improve our service.

A cookie is a small file of letters and numbers that we store on your browser or your computer’s hard drive. We use:

Strictly Necessary Cookies: Required for the operation of our platform (e.g., to log in).
Functional Cookies: To recognise you when you return (e.g., Tidio uses these to remember your chat).
Analytical Cookies: To count visitors and see how they move around our site.

We will ask for your consent to place non-essential cookies on your device via a Cookie Banner when you first visit our site.

11. How to Complain

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection issues.

Website: www.ico.org.uk
Helpline: 0303 123 1113

We would, however, appreciate the chance to deal with your concerns first. Please contact us at info@tritekconsulting.co.uk with any issues.

12. Changes to This Privacy Policy

We may update this policy from time to time. The “Last Updated” date at the top of this page will indicate the latest version. We encourage you to review this policy regularly.